It will come as no surprise to staff working in schools and colleges, nor to their union representatives, that resolving conflicts between individuals can be time consuming and difficult. It can be particularly troublesome where there is no single issue in dispute. Personality clashes, egos, and jealousy can interfere with professional relationships, drawing in those not directly affected whether they like it or not.
Now a report for the CIPD has attemtped to quantify the problem, saying that it costs employers £24 billion a year in lost working days. Significantly, the report also says that although dealing with conflict is usually the responsibility of managers, 68% have had no formal training leaving them “hopelessly underskilled” at addressing the problem.
David Green, AMiE’s Director of Employment Services, says the report highlights a serious gap in the professional development of managers, “This report just confirms our own experience. Managers are asked to manage without any training in people skills. Our members in schools and colleges are expected to meet tough targets, but learning the skills needed to communicate, motivate, inspire, and lead is frequently overlooked.”